Showing posts from November, 2016

Knowing what you think

Joanne Casey explains why your thoughts matter to us, and reports on changes made in response to feedback.

We are a customer-focused service, and we work hard to ensure that what we offer - in the Library, IT Services, or the Archives - meets your needs. So getting feedback from you, whether it's positive, negative, or a request for a new service, is important to us. It helps us to find out more about what you want and to identify how we can make improvements to our services.

How we gather feedback
We collect your feedback in a variety of ways; by email, in person, on comment cards, via Facebook and Twitter, or on the new comments board at the Library entrance. We respond directly to any comments that are submitted with contact details, but we also bring all the feedback together in a monthly report, reviewed by managers, and decide how we can act on it.

What happens next?
We look at what you tell us, we discuss whether improvements are possible, and we respond.

If we can change i…

Improving the Electronic Texts Service

Ben Catt explains how the introduction of the CLA Digital Content Store has led to enhancements to the Electronic Texts Service.

One of the many ways in which the Library can provide students with easy access to essential reading is through the Electronic Texts Service. If a book or journal is only available in print then teaching staff can request a digitised version of a key chapter or article for their resource lists. This is useful for both campus-based and distance learning students, especially for large courses where print availability is limited to one or two copies. Requests are easy to submit through our reading list software EARL (the deadline for Spring Term resource lists is Monday 21 November) and the Library produces over 2,000 scans each year. Our scans are high resolution and use optical character recognition for improved accessibility.

The process behind this service has been improved for the 2016/17 academic year thanks to the introduction of the Digital Content Stor…

The Battle of the Somme: part 2

Our understanding of the First World War has been shaped by the numerous artists, poets, writers and composers who recorded their experiences of the fighting. In the second of two posts, Ilka Heale highlights some of the men who fought in the Battle of the Somme (1st July - 19th November 1916).

Poet and novelist, Robert Graves (1895-1985) is probably best known for the I, Claudius novels. In the First World War he fought alongside another war poet Siegfried Sassoon (1886-1967).

During the Battle of the Somme, Graves was struck by an exploding shell a few days before his 21st birthday leaving him so badly injured that he was reported dead by his commanding officer. However, by the time his obituary appeared in the British press, Graves had miraculously recovered. He was soon well enough to return to the front a few months later. Surviving the war, he went on to live until the age of 90.

William Noel Hodgson (1893-1916) was also a poet. Known as 'Smiler' to his friends due to hi…