We are a customer-focused service, and we work hard to ensure that what we offer - in the Library, IT Services, or the Archives - meets your needs. So getting feedback from you, whether it's positive, negative, or a request for a new service, is important to us. It helps us to find out more about what you want and to identify how we can make improvements to our services.
How we gather feedback
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| The well-used Library comments board |
What happens next?
If we can change in response to feedback, we will...
- Adjusted loan limits, so that you can now borrow up to 75 items at a time (previously 50 items)
- Increased the initial loan period from four weeks to eight weeks
- Edited the wording on the renewal screen in My Library account to make the renewal process for interlending items clearer
- Begun providing IT support in the evenings and at weekends, and introduced an appointments system for more complex IT queries
- Increased student spaces in the Library buildings, by opening up former staff offices and the old IT Support Office for student use, as well as opening up the meeting rooms on the second floor of Fairhurst to be used as study spaces in the evenings and at weekends. Over the coming year, it’s likely that other staff will move out of the Fairhurst and these spaces will also become available for study use.
...but sometimes we have to say no
For example, we've had a few requests for a microwave in the Library. There are lots of reasons why we can't provide this; the lack of a suitable space, problems with keeping it clean (it's not the responsibility of University cleaners to clean kitchen equipment), and cost (a standard domestic microwave wouldn't be a suitable choice). However, we've passed on this feedback to the University, and there's now a discussion underway about allowing students who live off-campus to access College kitchens.
We've also had lots of feedback about our turnstiles, and we know that several of you don't enjoy having to scan your cards to leave the Library. However, the information that we collect on use of the Library - how long people spend here, which departments or student groups are using the Library most, when people are most likely to come in - is really valuable to us in identifying how we need to develop our services (rest assured, we don’t retain any personal data from the turnstiles). So, whilst we understand how you feel, this isn't something that we plan to change.
The positives
- Thanks as ever for the super speedy response! 1
- Thank you for the years of endless support #uoygraduation 2
- A huge thank you to @UoYITServices who have been brilliant helping with our move. Great team!
- Exceeded expectations, teaching was excellent and fun 3
- You are THE MOST WONDERFUL IT SUPPORT SERVICE IN THE WHOLE OF YORKSHIRE
- Brilliant library and very helpful staff. I just love wandering around exploring the books and journals on the shelves. A great atmosphere for learning.
Thank you all, and keep telling us what you think!
Who the compliments were for, where not stated.
More information
Who the compliments were for, where not stated.
- Library Twitter feed
- Library
- Borthwick Institute for Archives
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Read more about how we gather & respond to feedback:
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